Frequently Asked Questions (FAQ)

1. What payment methods do you accept?

We accept a variety of secure payment methods to make shopping convenient for our customers. Available payment options include Visa, Mastercard, American Express, Discover, Diners Club, JCB, Apple Pay, and Google Pay.

2. How long does it take to process an order?

Orders are usually processed within 1–2 business days (Monday to Friday) after the order has been confirmed.

3. Is my payment information secure?

Yes. All transactions on our website are protected by secure encryption technology. Payments are processed through trusted payment gateways and we do not store your full payment details.

4. How long does shipping take?

Once your order has been shipped, delivery usually takes 3–4 business days (Monday to Friday) within the United Kingdom.

5. Do you offer free shipping?

Yes. We offer free shipping for all domestic orders within the United Kingdom.

6. What is your return policy?

Customers may request a return within 30 days of receiving their order, provided the item is unused and in its original packaging. Refunds are processed within 5–7 business days after the returned item has been inspected.

7. Can I cancel my order?

Yes. Orders can be cancelled at any time before they are shipped. If your order has already been dispatched, please follow the return process described in our Refund and Return Policy.

8. What should I do if my order arrives damaged?

If your parcel arrives damaged, please contact our support team within 48 hours of delivery. We will help resolve the issue as quickly as possible.

9. Can I change my delivery address after placing an order?

If your order has not yet been shipped, you may request a change to your delivery address by contacting our support team within 24 hours of placing your order.

10.How can I contact customer support?

If you have any questions regarding your order, shipping, or policies, you can contact us using the following information:

GamesPacked
Address: 5 Brayford Square Suite 10414, London, England, E1 0SG, United Kingdom
Phone: +447453387541
Email: support@gamespacked.com